Ordering Dealer Supplies

The Store is where you order the physical stock a dealership runs on — temporary tag paper, secure paper, plate protectors and deal jacket folders. Orders are paid out of your credit balance and shipped to you. This article covers placing an order, where we can send it, how long it takes to arrive, and how to follow it on its way.

Before you start

Orders are paid out of your credit balance, so you need enough credits to cover the order. See Purchasing Additional Credits.

Your dealer license has to be verified before you can check out. See Verifying Dealer License and Business Information.

Temporary tag paper has requirements of its own on top of those. See Obtaining Temporary Tag Paper.

Placing an order

Open Store from the sidebar. Pick what you want, set the quantity, and Add to Cart. The Cart shows the subtotal, shipping and total; Proceed to Checkout from there.

The catalog is the authority on what is available and what it costs, so this article does not list either — open it and look. Shipping is a flat fee, the same whatever you order, and it is shown in the cart and again at checkout before you commit to anything.

Place Order deducts the total from your credit balance. If something is stopping the order, the button says which — not enough credits, an unverified dealer license, a missing enrollment, an address we cannot ship to — rather than just refusing.

Where we can send it

Checkout prefills your dealership’s mailing address and a contact phone number. Change either if this order should go somewhere else.

Caution

We ship by courier, so a PO box will not be accepted. Use a street address.

Temporary tag paper ships to Florida addresses only — it is Florida stock. The rest of the catalog can go anywhere we ship.

How long it takes to arrive

Supplies ship from our Miami, Florida warehouse by courier. Order before 2:00 PM Eastern on a business day and it goes out the same day; after that, the next business day.

How long it then takes depends on how far it travels. A Florida address usually sees it in 1–2 business days. The further away the address, the longer it takes — a cross-country delivery is commonly around four business days.

These are typical times, not guarantees. Once the courier has it, their backlog and the weather are outside our hands.

Following your order

Store → Orders lists your current and past orders with their status, and the tracking number once one exists. You also get an email when the order ships.

If you ordered temporary tag paper, the control numbers are emailed to you separately when we process the order, and they are usable from that moment — before the paper itself arrives.

Changing your mind

Contact support before the order ships. An order we have not sent yet can usually be canceled and the credits put back; once it is with the courier it is on its way.