Signing In to My Dealer Jacket

Signing in starts with your email and then asks how you want to prove it is you. There is usually more than one answer, which is the useful thing to know: a forgotten password does not lock you out. Sign in at app.mydealerjacket.com.

Before you start

You need an account. If your dealership added you, the invitation email is what sets your password — see Adding or Removing Users.

Your email comes first

Type your email and click Continue. Nothing is asked for before that — no password field, no choice to make.

What happens next depends on the address:

• We know it. You get the screen below, or go straight to the password box if that is the only way this account can sign in.
• We do not know it. You are not told “no such account”. We offer to create one, on that address, with an 8-digit code emailed to it — the screen says “We did not find an account for this email, so we will create one for you.”

That second one is worth reading twice

If you know you have an account and you land on a screen asking for an 8-digit code to create one, you have typed the wrong address. Go back and correct it rather than entering the code — finishing that screen makes a second, empty account instead of getting you into yours.

The usual culprit is a different address than the one your dealership sent the invitation to.

Choosing how to sign in

How would you like to sign in?

Signing in as: maria@sunshineauto.exampleChange

Use your passkeyFingerprint, face, or screen lockEmail me a codeWe will send it to maria@sunshineauto.exampleText me a codeTo your phone number ending in 4417Use my passwordThen a code, if we do not recognize this device

IllustrationThe screen after your email asks How would you like to sign in? and lists only the ways this account has: Use your passkey, with the hint Fingerprint, face, or screen lock; Email me a code, naming the address; Text me a code, naming the last four digits of the phone; and Use my password, with the hint Then a code, if we do not recognize this device. Above the list, Signing in as names the address with a Change link beside it.

You will not see all four. The list is only what your account has set up, and Use my password is the one every account has.

Choose	When it is the right one
Use your passkey	Always, if you have one. It is the fastest, and it is the only way in that never also asks for a code
Email me a code	You have forgotten your password. Nothing is needed but the inbox you already have open
Text me a code / Send me a code on WhatsApp	Same, when your phone is easier to reach than your email
Use my password	You know it and you would rather type it

A passkey takes about ten seconds to set up and is worth doing once — see Setting Up and Using Passkeys.

Wrong email?

Signing in as at the top of every screen after the first names the address you typed, and Change beside it takes you back. It is a small link in a line that reads like a caption, so it is easy to miss — but it is the fix. Reloading the page is the usual wrong move.

Using your password

Enter your password

Signing in as: maria@sunshineauto.exampleChange

Password

••••••••

Forgot password?Use another way

Sign in

IllustrationThe password screen: Enter your password, with Signing in as and Change above it, the password box, then Forgot password? on the left and Use another way on the right, and Sign in as the button. The email is not a field on this screen — it is named in the line above the box.

Passwords are case-sensitive. Two links sit under the box and both are ways out:

• Forgot password? starts a reset, with your email already filled in — Resetting Your Password.
• Use another way goes back to the list above, which is the faster fix if you have a passkey or can read a code.

Signing in with Google

Sign in with Google sits under an Or divider on the first screen, along with Sign in with a passkey. Both are on that first screen only — once you have continued past your email, the screen is asking you to prove who you are and shows the ways this account can.

Use the Google account with the same email address as your My Dealer Jacket login. If you pick a different one, we do not recognise it as you — we sign you up as a brand new customer with a brand new empty dealership. If that has already happened, contact support rather than trying to sort it out yourself.

The code you may be asked for

Two different things send you to a code screen, and they look alike:

• You chose Email me a code or Text me a code as your way in.
• You signed in with your password, and two-factor authentication is on for you.

Either way the screen is Check your email or Check your phone, and you type the code and click Verify.

• You will not be asked every time on the two-factor path. Once you enter a code, that device is remembered for 30 days.
• Only one device is remembered at a time. Entering a code on a new device makes the old one forgotten, so the machine at the office will ask again next time. That is normal.
• It can be re-sent, and re-routed. Didn’t receive a code? offers Resend, and Resend via email instead / via text message / via WhatsApp when the account has more than one channel.
• Use your password instead is on that screen too, when the account has a password.

Two-factor is switched on and off in Settings → Two-Factor Authentication — see Maintaining Security on Your Account.

If it will not let you sign in

What you see	What it usually means
A screen offering to create an account	The address is wrong. See the warning above — do not finish that screen
Incorrect email or password	Check the address first. An invitation sent to a different address than the one you are typing is the common cause
Too many attempts. Please wait a few minutes and try again.	Nothing is wrong with your password. Too many attempts have come from your office in a short time. Stop, wait a few minutes, then try once
A passkey prompt that never appears	The passkey lives on a particular device. Use Use my password or a code on this device, then add a passkey here too
This account has no sign-in method available	Every way in has been turned off for this account. This one genuinely needs us — contact support
You get in, but the dealership is not the one you expect	You are viewing a different business — see Working at More Than One Dealership

If none of these fit, Resolving Login Problems goes symptom by symptom.

After you sign in

We email you the first time your account is signed into from a new internet connection — a different office, a phone on cellular data, a hotel. Your usual laptop on hotel Wi-Fi will trigger one; a brand new computer on your own office Wi-Fi may not. If one of those emails describes something you did not do, change your password immediately and contact support.