Resetting Your Password

If you cannot sign in because you have forgotten your password, this sets a new one. It happens entirely on one page — there is no link to wait for in an email.

Before you start

You need to be able to receive a code, either in the inbox for the address you sign in with or as a text on the phone number on your account.

You may not need this at all. If you have a passkey, or you can read a code, you can just sign in — those are choices on the sign-in screen itself, and a forgotten password does not block them. See Signing In.

If you can already sign in and simply want a different password, use Settings → Your Account → Password instead.

Step by step

Start it

On the sign-in screen, choose Use my password and then Forgot password? under the password box. Your email is carried across, so you do not retype it.

Choose how to get your code

How should we send your code?

Resetting the password for: maria@sunshineauto.exampleChange

Use your passkeySign in with it, then choose a new passwordEmail me a codeWe will send it to maria@sunshineauto.exampleText me a codeTo your phone number ending in 4417

IllustrationHow should we send your code? lists the ways this account can be reached: Use your passkey, whose hint here is Sign in with it, then choose a new password; Email me a code, naming the address; and Text me a code, naming the last four digits of the phone. There is no password option, for obvious reasons. Above the list, Resetting the password for names the address with a Change link beside it.

Only what your account can actually reach is listed. If you picked a code, the next screen asks for it — the same Check your email or Check your phone screen you get when you sign in with a code, with Didn’t receive a code? and Resend under it.

Use your passkey is the shortcut: it signs you in, and you set the new password from your settings without proving anything again.

Choose a new password

Choose a new password asks for it twice — New password and Confirm new password — and Show passwords reveals both, which beats guessing at a mismatch. At least 8 characters. Then Save new password.

Decide about your other devices

If you were signed in anywhere else, the last screen asks Sign out your other devices? and tells you how many there are.

• Sign out other devices if there is any chance somebody else got into your account. This is the thing that removes them.
• Keep them signed in if you simply forgot your password. The phone in your pocket and the computer at the office stay as they were.

This is a change worth knowing about

Resetting a password used to sign every other device out automatically. It asks now. If you were expecting to be signed out everywhere and you chose Keep them signed in, nothing was signed out — you can still do it from Settings → Your Account → Devices.

If it will not let you continue

What you see	What to do
There is no account with this email	Check the spelling. The address the invitation went to is often not the one you are typing
The code never arrives	Check spam first. Then use Resend, or switch channel — Resend via text message instead and the others are on that screen
A message about waiting before another code	Codes are rate-limited. Wait the minutes it names and try once, rather than pressing again
Passwords do not match	Press Show passwords and compare them
Please provide a password of at least 8 characters	Use at least 8
This account has no way to receive a code	Every channel has been turned off for this account. Contact support — this one genuinely needs us

After you finish

You end up signed in with the new password; there is nothing further to confirm.

If you would rather not type a password at all next time, see Setting Up and Using Passkeys.

A reset you did not ask for

If you are signed in and ask the assistant to reset your password, it emails you a link — that is the one situation where a reset arrives as an email. If a reset email turns up and you did not ask for it, tell us: Contacting Customer Support.

This is what that email looks like, so you can tell a real one from a message pretending to be us:

Subject: Reset your My Dealer Jacket password

My Dealer Jacket

Hey Maria,

We received a request to reset the password for the My Dealer Jacket account associated with maria@example.com. No changes have been made to your account yet.

You can reset your password by clicking the link below:

Reset your password

If you didn't ask to reset your password, you can ignore this request. Your account is safe.

P.S. You can also paste this URL in your browser:

https://app.mydealerjacket.com/reset-password/9f2c1a7d-4b83-4e1a-9c60-8a2f5d31e0b4

Thanks,
My Dealer Jacket

My Dealer Jacket, 382 NE 191st St, PMB 92906, Miami, FL 33179
© 2026 My Dealer Jacket

This is a transactional security email.

IllustrationThe password reset email. It opens by naming the account the request was for, then a Reset your password button, then a line saying the request is safe to ignore if it was not yours, and finally the same link printed as plain text so it can be pasted into a browser.