Setting Up and Using Passkeys

A passkey lets you sign in with the fingerprint, face or screen lock you already use to unlock your phone or laptop, instead of typing a password. It is not a second password and there is nothing to remember — the key stays on your device and never travels. This article covers adding one, using it, and removing one.

Before you start

You need to be signed in already, and you need a device that can lock itself — a phone or tablet with a fingerprint or face unlock, or a computer with a fingerprint reader, Windows Hello or a Mac Touch ID. If your device cannot do any of that, it cannot hold a passkey.

If you cannot sign in at all right now, start with Signing In.

Why bother

Two reasons, and the second one is the one dealers actually notice.

It cannot be phished. A passkey only works on our site. There is nothing to type into a fake sign-in page, and nothing an employee can be talked into reading out over the phone.

It skips both extra steps. Signing in with a passkey skips the password and skips the two-factor code. If you have to enter a code every time you use a different computer, this is the setting that ends that.

Step by step

Add a passkey

Open Settings, then Passkeys under Your Account, and click Add Passkey. Your device takes over from there — it asks for your fingerprint, your face or your screen lock, and the passkey appears in the Your passkeys list.

That list shows when each passkey was added and when it was last used, so a key you no longer recognize is easy to spot. Use the pencil to rename one — worth doing the moment you have two, because “My Passkey” and “My Passkey” tell you nothing when you come back to remove one.

Your passkeys

Adding passkeys allows you to securely sign in to your account with less hassle than conventional two-factor authentication tokens.

Add Passkey

• MacBook ProAdded on Aug 4, 2026 — Last used Sep 17, 2026
• iPhoneAdded on Sep 2, 2026 — Never used

IllustrationEach saved passkey is its own bordered row: the name over the date it was added and when it was last used — or Never used — with two small buttons on the right, a pencil that renames it in place and a bin that deletes it. That date line is the only thing telling one device from another, which matters when you are locked out of a phone and have to work out which passkey to remove. Add Passkey sits in the card header as an outlined button, not a filled one.

Use it

On the sign-in screen, type your email and click Continue. If the account has a passkey, you are asked to confirm with your device and that is the whole sign-in. You can also click Sign in with a passkey at the bottom of the screen without typing anything.

If the prompt does not appear, click Try with password and sign in the usual way.

Add one per device

A passkey belongs to the device it was created on, so the one on your phone does not sign you in at the front desk. Add a passkey on each machine you actually work from. Some phones and password managers keep your passkeys available across your own devices, in which case one may cover several.

Remove one

Click the delete button next to the passkey and confirm. Do this the same day a phone is lost or an office computer is replaced. Removing a passkey does not touch your password — you can still sign in the ordinary way.

If it will not let you continue

What happens	What to do
Your device never offers a fingerprint, face or PIN prompt	The device has no screen lock of its own set up. Turn that on first, then try again
Nothing happens after Add Passkey, or the prompt closes on its own	The prompt was dismissed, or it opened behind the browser window. Check for another window, then click Add Passkey again and finish the prompt
The passkey works on one computer but not another	Passkeys are per device. Add one on each machine you work from

After you finish

Your password still works, and so does the two-factor code — the passkey is an extra way in, not a replacement for what you had. Keep both current: see Maintaining Security on Your Account.