Viewing and Understanding Transactions

Everything in My Dealer Jacket is pay-per-use, paid out of a prepaid credit balance. There is no monthly plan. The transaction history is the line-by-line record of what that balance was spent on.

Where to look

There are three pages and they answer different questions:

• Settings → Billing → Credits — what your balance is right now, and how to add to it.
• Settings → Billing → Transaction History — every credit added and spent, line by line. This is the one that answers “what was this charge for?”
• Settings → Billing → Payment History — receipts for money you paid us to buy credits.

Reading a line

Each line shows what happened, what it cost, when, and which record it belongs to. The record reference is the useful part: a charge for a vehicle history report names the VIN it was run against, and a registration charge names the registration. If a charge looks unfamiliar, follow it to the record and you will usually recognize the car.

Charges you might not expect

• A report you ran twice. Reports you have already run are saved — open the earlier one from VIN Checks instead of running it again.
• A lookup you did not realize was one. Some checks ask the state on your behalf, and the state charges for the question rather than for the answer. You are charged again only when you ask about something different — a different VIN, a different customer — so moving back and forth over the same vehicle costs nothing extra. Asking the same one again stays free for 30 days; past that it bills again, because the state charges us again.
• Someone else at the dealership. Charges are per dealership, not per person. The transaction line names the record; the activity log on that record names the person.

Running low

Work stops when the balance runs out — a report will not run and a registration will not issue. If that keeps catching you out, set up automatic top-up under Settings → Credits, so the balance refills instead of running dry in the middle of a deal.

If a charge still looks wrong

Do not guess at it. Open Support from the dashboard with the date and the amount, and we will trace it. Billing questions go to a person, not to the assistant.